Refund policy

Refund & Return Policy

At VELTRIX, we want every customer to have a positive shopping experience.

All sales are final unless an item arrives damaged, defective, incorrect, or does not arrive.

If you experience an issue with your order, contact our support team with your order number and photos or other relevant information.

Approved refunds or replacements will be handled on a case-by-case basis.

VELTRIX reserves the right to review each request before approving a refund or replacement.